Refund Policy

Welcome, Commander. In the world of Era of Warfare, every decision echoes through the battlefield, and every move shapes the destiny of your empire. We take great pride in providing players with a dynamic, competitive, and deeply strategic experience. To maintain fairness and transparency, this Refund Policy outlines the guidelines that govern digital transactions and refund eligibility within the game environment.

1. Digital Content and Finality of Purchase

All purchases made in Era of Warfare — including war credits, elite unit packs, commander upgrades, speed boosts, and seasonal operations — are considered non-tangible digital goods. These items are delivered instantly and provide direct value or advantage within the game.

As a result, all sales are final and non-refundable under normal circumstances.

2. Exceptional Circumstances for Refund

We understand that rare and unforeseen technical issues may occur. Refunds will only be considered under the following exceptional conditions:

• Items or currency were not delivered despite successful payment, and the issue cannot be resolved through support.
• The same item was purchased multiple times unintentionally due to a system error or lag.
• A transaction was made without the account owner's consent and confirmed as unauthorized.
• A critical billing error resulted in an overcharge or incorrect product delivery.

3. Submitting a Refund Request

If you believe your case qualifies for review, you must provide:

• Your in-game username or commander ID
• The name and details of the item or package purchased
• A description of the issue and reason for the refund request
• Proof of payment, such as a receipt or transaction reference

All information must be accurate and complete for your request to be considered.

4. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Change of mind or accidental purchases after confirmation
• Dissatisfaction with in-game item performance or outcome
• Unfavorable results from random crates or drops
• Content that has already been used or partially consumed
• Performance issues caused by the player’s device or internet connection

5. Purchases Through External Platforms

If your purchase was made through an external platform (such as a mobile app store or online marketplace), you must follow that provider’s refund process. These transactions are governed by the platform’s individual policies, which operate independently from Era of Warfare.

6. Misuse of the Refund System

Refund requests are intended to resolve legitimate issues. Abuse of this system may result in the following:

• Removal of refunded items or game currency
• Temporary or permanent account suspension
• Disqualification from events, rewards, or leaderboards

7. Final Decision

All refund requests are evaluated individually by our support team. Final decisions are made based on transaction records, system data, and gameplay history. Once a determination is made, it is final and non-negotiable.

Thank you for serving as a leader in Era of Warfare. We value your commitment to the battlefield and your understanding of our refund policy, which exists to ensure fair play for all commanders fighting for glory.